Can Business Process Management succeed without technology? If you run a Google search for Business Process Management (BPM), your first results will be definitions and quick guides. What is fascinating within most of these pages and sites is a recurring theme that suggests one cannot properly achieve BPM success without some kind of software. With the industrial revolution beginning around 1760, came the need for standardization of production processes to create efficiencies. Conversely, it is the same standardization of production processes that greatly impacted and perpetuated the industrial revolution. Digital transformation of BPM did not come into effect until the last 2 decades. That is a really long time to be producing ever more efficiently without the need for a digital tool. What’s changed? I propose that not much has changed. Fundamentally, BPM is still about thinking up ways to add value to the way things and people function. Note that I am focusing BPM on the way, not the...
A Process Architecture to organize your key processes The Process Architecture represents an organizational view of how processes are organized and integrated into operations to deliver products and services to customers. It begins with a key process funnel that describes the end-to-end flow of ideas, data, and information, into customer outreach, and finally into the delivery of products and services It follows with a clear layout of the business categories that are important to your business. Your business may be designed around specific business lines such as leadership and governance, product development, marketing, human resources, information technology, finance and accounting, and customer service. Those business lines are generally a very close representation of your business categories. Inside of each of your business categories, you have unique processes that are performed regularly. Those processes define what each business line does to move the business....